FAQs
You have questions, we have answers.
Did we do an average job and not answer your question here? Contact us. Please read our FAQs below first — we’ll know if you didn’t. 👀
We ship to (almost) anywhere on planet earth. 🌎
We use Canada Post, so it might take a while to get to you. (We promise it’s worth the wait!)
We ship all orders in 2-3 business days. You'll receive an email when your order ships!
📦 Worldwide, we offer tracked shipping so you know exactly where your order is.
✉️ In Canada and the USA, if your order is small enough and can fit in an oversized envelope, we also offer lettermail! This option is cheaper than tracked parcels.
Click here to see estimates for lettermail delivery times based on your country. Please note that we've seen Canada Post take longer than they estimate on their website to deliver to the USA, with lettermail taking up to 3 weeks.
If you chose lettermail shipping, we are unable to help with your lost order. (As Canada Post does not offer support.)
If your tracked parcel has been lost or damaged, send us a message and one of our clerks will help. We can start a claim for you.
It’s a sticker. If it doesn’t live up to your expectations, you can return it, but you’ll have to pay for shipping to send it back to us.
We don’t do exchanges — why would you want to exchange a sticker?
The only valid excuse we’ll accept is if you placed an order while sleep walking. If it’s already shipped, we’re unable to cancel your order. Sorry!
Sometimes. If you say the magic word, we might.